Warranty and Returns Information

Hako warrants for a period of twelve (12) months from the date of purchase that all goods supplied conform to specifications in effect at the time of sale and will be in good condition, from defects in design, workmanship, and materials.  This warranty constitutes an exhaustive list of Hako’s representations and warranties; thus all conditions, representations, statements and warranties (expressed or implied), including without limitation warranties on fitness for purpose or satisfactory quality, are excluded to the fullest extent permitted by applicable law.

The Customer shall inspect all goods delivered and shall report claims for defects, damages or shortages in writing within ten (10) days of delivery of the goods or provision of services; otherwise, the goods and/or services will be deemed irrevocably accepted and such claims will be deemed waived. Where a defect is not apparent upon reasonable inspection, the Customer shall notify Hako within a reasonable time after discovery of the defect, but in no event later than ten (10) days after the discovery.

The Customer’s sole remedy under this warranty is to receive repair, replacement, or re-performance.  Hako’s sole liability is limited to the repair or replacement of defect-free goods or the re-performance of services.  Hako bears all costs related to the repair or replacement on a “back-to-base” basis at its service centres or branches, or at an authorised dealer service outlet in Hako’s sole discretion, or reperformance of services.  Hako shall not be liable for costs such as but not limited to cost to third parties, sorting, packaging, counting, installation, or freight / transport costs. Hako in its sole discretion may engage a third party to perform repairs, replacements, or reperformance on behalf of and at Hako’s expense.

Hako’s warranties are subject to the good(s) being used as intended in accordance with the manufacturer’s instruction and specification and do not cover any goods that have sustained damage caused by negligence, misuse, neglect & abuse from faulty installation, incorrect adjustment or tampering by any person deemed unauthorised to carry out the work. To be eligible to claim under this, the goods must be repaired by Hako or a nominated authorised representative of Hako. This warranty does not apply to fitment of non-genuine Hako components/accessories fitted to machines including unauthorised power source such as Lithium batteries which are not supplied by Hako.  This warranty does not apply to components replaced due to recommended service schedules, normal wear and tear, or to items whose life is dependent on their use and care.

NOTE: Use of replacement parts not manufactured or supplied by Hako will void all warranties expressed or implied and may give rise to a potential health hazard.

Goods may be returned to a Hako service centre only with prior written approval.  Any goods returned will be at Customer’s expense and no allowance for, nor replacement of, defective goods covered by warranty will be made unless the alleged defects are established to the satisfaction of Hako after its tests and inspections of the affected goods.

The Customer, Dealer or Service Agent may be subject to a service fee and additional charges related to the repair by Hako or the representative of Hako if the fault or faults are determined as being caused by incorrect operation, contrary to the Hako’s instruction or specifications, and the goods have not been maintained as reflected in Hako’s operational manual.

Limitation of Liability

Hako’s aggregate liability, whether in contract or tort or otherwise, shall never exceed an amount equal to the purchase price paid by customer under the specific order, quote, or invoice that gives rise to a claim (excluding GST, taxes and charges).

In no event shall Hako be liable for any loss of revenue, income, or profits; diminution in the value of the customer or the customer’s business(es), diminution or loss of business reputation or opportunity, or any special, indirect, incidental, punitive or consequential loss.

Obligations Under Australian Consumer Law

The following is only applicable to a consumer sale of goods or services as defined in the Australian Consumer Law.  In this statement, ‘Our’ refers to Hako, and ‘you’ refers to the original purchaser.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To the extent permitted by law, all other warranties whether implied or otherwise, not set out in these warranty terms and conditions are excluded, and Hako is not liable in contract, tort (including, without limitation, negligence or breach of statutory duty) or otherwise to compensate you for:

  • any increased costs or expenses;
  • any loss of profit, revenue, business, contracts or anticipated savings;
  • any loss or expense resulting from a claim by a third party; or
  • any special, indirect or consequential loss or damage of any nature whatsoever caused by Hako’s failure in complying with its obligations.

The benefits given to you in this warranty are in addition to other rights and remedies under a law in relation to the Equipment or services to which this warranty applies.

Contacting us

If you have any questions about this information or would like further information, please contact us directly.